Terms and Conditions
Last updated: 05 Sep 2026
Welcome to Rubbish Removal Chiswick W4. These Terms and Conditions explain the rules that apply when you use our website or arrange a rubbish removal service with us.
By contacting us, requesting a quotation, making a booking or using our services, you agree to these Terms and Conditions.
1. About Our Services
Rubbish Removal Chiswick W4 provides rubbish and waste collection services for residential and commercial customers in Chiswick and surrounding areas.
Our services may include household rubbish removal, garden waste collection, office clearance, furniture removal, builders’ waste collection and other suitable waste clearance services.
The type and quantity of waste we can collect will depend on the circumstances of the booking and applicable waste regulations.
2. Quotes and Pricing
Quotes are based on the information provided by the customer and, where applicable, the estimated amount, type and accessibility of the rubbish.
If the actual volume or nature of the waste differs substantially from the information originally provided, the final price may need to be adjusted.
Any additional charges will be explained to the customer before additional work is carried out wherever reasonably possible.
3. Bookings
Customers are responsible for providing accurate information when making a booking, including the collection address, type of rubbish, approximate quantity and any relevant access information.
We will make reasonable efforts to arrive within the agreed collection period. However, arrival times may be affected by traffic, weather, access problems, vehicle issues or other circumstances outside our reasonable control.
4. Customer Responsibilities
Customers should ensure that our collection team can safely access the rubbish at the agreed time.
Where possible, rubbish should be ready for collection when our team arrives. Customers should also inform us in advance about restricted access, parking limitations, stairs, narrow entrances or other conditions that could affect the collection.
5. Restricted Waste
We cannot collect waste that is prohibited by law or unsuitable for our collection vehicles, equipment or staff.
This may include certain hazardous substances, chemicals, asbestos, explosives, radioactive materials and other restricted waste.
If you are unsure whether a particular item can be collected, please contact us before booking.
6. Payment
Payment must be made using an agreed payment method and in accordance with the price and payment arrangements confirmed for the booking.
If additional work or waste is agreed during the collection, any additional charges must be settled as agreed.
7. Cancellations
If you need to cancel or change a booking, please contact us as soon as possible.
Cancellation or rescheduling arrangements may depend on how much notice is provided and whether resources have already been allocated to the booking.
8. Property and Access
Customers must provide safe and reasonable access to the rubbish that needs to be removed.
We are not responsible for damage caused by pre-existing defects, unsafe structures or conditions that were not reasonably apparent before the work began.
Our team will take reasonable care when carrying out collection work.
9. Website Information
We aim to keep the information on our website accurate and up to date. However, service availability, pricing, collection arrangements and other information may change without prior notice.
Website content should not be treated as a guarantee that a particular service will always be available.
10. Changes to These Terms
We may update these Terms and Conditions when necessary to reflect changes to our services, business practices or legal requirements.
The latest version published on this page will apply to future bookings.
11. Contact Us
If you have questions about these Terms and Conditions or our rubbish removal services, please contact us:
Rubbish Removal Chiswick W4
Address: 10 Barley Mow Passage, Chiswick, W4 4PH
Phone: 020 3369 0101
Email: office@chiswickrubbishremoval.co.uk